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The School of Dentistry information technology team supports and advances the use of immerging technology in the clinical, academic, administrative and research areas of the school. We collaborate in a fast-paced intellectually challenging environment and advance the IT mission by encouraging innovative ideas and creative solutions. The School of Dentistry information technology team serves diverse populations and we are equally committed to supporting diversity and inclusion in the workplace.
The Systems and Database Analyst role ensures the security, stability and integrity of the I.T. systems infrastructure at the School of Dentistry. This is achieved by leading the planning, designing, implementation, and maintenance of the administrative, clinical, and research technology infrastructure. Managing infrastructure compliance, data backup procedures, hardware integration, software upgrades, and disaster recovery initiatives.
The Systems and Database Analyst is the lead person managing the architecture, installation, monitoring, maintenance, and optimization of all School of Dentistry administrative and clinical information technology systems and databases. They also hold primary responsibility for I.T. security in the School of Dentistry. The candidate will also be responsible for documenting and overseeing all processes and procedures relating to the operations and support in the environment. The person also has expertise in the maintenance of the Oracle database platform that underpins the axiUm system. This position supports the Dean, faculty, staff and students by establishing and managing a secure, HIPAA and FERPA compliant infrastructure and computing environment.
DUTIES & RESPONSIBILITIES:
Perform server and database systems analysis and architecture design of new systems
Administer, analyze performance and maintain underlying Windows operating system and database (Oracle and MS SQL) platforms for the School’s axiUm dental electronic health record (EHR) and 2D and 3D dental imaging platforms including backup and disaster recovery
Design, manage and maintain the School’s delegated Active Directory NetID OU including Group Policy management
Manage the School's cloud infrastructure located in Microsoft Azure, and within UW-IT's private cloud
Collaboratively manage file, print, IIS, WSUS, MS SQL, Oracle, Sophos AV, Remote Desktop/App services
Author scripts and code used in the automated maintenance of the School's IT systems
Proactively manage, monitor, maintain, and document all systems
Create, manage, and maintain system documentation in conjunction with other infrastructure and operations team members
Liaise with vendors, UW-IT and other University of Washington and community partners
Manage incident response and problems effectively
Support technical elements of business continuity planning
Operations and maintenance of clinical systems platforms (axiUm, MiPACS, and other 2D and 3D imaging systems), including development and training environments
Ensure compliance with HIPAA on all clinical systems
Act as the subject matter expert and the highest point of escalation of all I.T. security and technical issues in the School of Dentistry
Manage School of Dentistry networks, IP space, DNS, and Firewalls
Lead Network, Server, Service Desk and other operations and infrastructure-based projects
Use UW Medicine's risk assessment system to perform HIPAA risk assessments of I.T. systems and author components of the I.T. security plan, disaster recovery plan, business continuity plan, and business impact analysis
Meet with system and business owners to evaluate existing and planned systems and services to ensure HIPAA compliance.
Design remediation solutions for security risks
Coach and mentor the core infrastructure and operations support team
Provide oversight to the I.T. service desk and backup their duties when required
Backup the I.T. Director’s duties as necessary
Other duties as assigned
Bachelor’s degree in computer science, information management, or closely related field. Equivalent experience may be substituted for degree
Experience (7+ years) in information technology working with the Microsoft platform client-server technologies
Progressive (5+ years) technical experience in network and systems administration, troubleshooting, automation and maintenance-related scripting or programming, and production support
Progressive (5+ years) Database administration experience to include Oracle and MS SQL Server
Progressive (3+ years) technical experience in designing, implementing and supporting critical, high-availability systems
Progressive (3+ years) of experience participating in or leading IT projects
Experience working across diverse workgroups
Previous experience in a team lead role
Previous experience working with up-to-date software a University or Healthcare setting and providing guidance/instruction to faculty, staff and students
Previous experience with I.T. security methods
Building and maintaining a secure, highly-available, HIPAA and FERPA compliant infrastructure.
Current Microsoft, Oracle, and ITIL certifications
Experience with the following technologies:
Managing Microsoft Azure environment
Microsoft server and client Operating systems through Server 2019/Windows 10
Supporting MacOS clients in an Active Directory / Windows environment
Microsoft server and client management using SCCM and/or InTune
Microsoft Internet Information Services (IIS) - Including SSL Certificate knowledge
Microsoft SQL Analysis and Reporting Services installation and configuration
Configuration of Single Sign-On (SSO) using Shibboleth and/or other federated sign-on technologies
Expert level knowledge of Microsoft server and client operating systems including Microsoft Active Directory, Group Policy, OS deployment technologies, and desired state configuration
Microsoft PowerShell Scripting, VBScript, C#, etc.
Experience with Virtual Desktops/VDI technologies
Experience with ITIL based service management ticketing systems
Experience with Splunk or other logging and alerting systems
Experience with reporting tools like Tableau and PowerBI
Experience with interfacing with REST APIs
Knowledge of Health care (HIPAA) and Higher Education compliance concepts
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.