VISITOR SERVICES MANAGER
Req #: | 168850 |
Department: | BURKE MUSEUM |
Job Location: | Seattle Campus |
Posting Date: | 06/19/2019 |
Closing Info: | Open Until Filled |
Salary: | Salary and benefits are competitive. Salary is commensurate with qualifications and experience. |
Shift: | Alternate Work Shift |
Notes: |
As a UW employee, you will enjoy generous benefits and work/life programs.
For detailed information on Benefits for this position, click here. |
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.
The New Burke Museum will open in fall 2019. Inside the museum, 15,000 square feet of new permanent exhibits explore topics including deep time, the natural world, the people and cultures of Washington State and cutting-edge science.
The Burke’s collections connect the past, present, and future. They give us a way to trace history, provide a spark for stories and ideas, and connect people to each other and to their environment. Today, they are hidden behind walls; inaccessible to the very people they are intended to serve. The collections are severely compressed in spaces that lack the environmental controls needed to properly care for fragile, invaluable objects.
The New Burke visitor experience centers on removing the barriers that have traditionally separated the public side of the museum (the exhibits) from its working side (the collections storerooms, labs, and other workspaces). Removing these barriers enables us to be less about “show and tell”—although storytelling is still part of who we are—and more about “experience and do.” Every visit to the New Burke is different because every day brings new work. In addition, because we are doing this work right out in the open, everyone can experience it and join in.
JOB SUMMARY:
The Burke Museum is seeking an energetic, customer-service-oriented problem-solver to ensure a positive experience for all visitors to the museum. This person serves as the “public face of the museum” and is responsible for managing the Visitor Services team to create a visitor flow that includes clear and easy ticketing and entry processes, a welcoming and informative orientation to the New Burke Experience, and opportunities for visitors to engage with the Burke more deeply by becoming a member or purchasing a momento in the museum store.
As a member of the Visitor Experience team, this position manages the Admissions, Museum Store, and Birthday Party programs under the direction of the Assistant Director of Visitor Experience. This involves developing annual attendance projections, budgeting and planning, ensuring progress toward target KPIs, and proactively proposing ideas to maximize program profitability while supporting the Burke’s mission. This position also works with public programs, membership, operations, exhibits and interpretive teams to provide Visitor Services support in museum-wide initiatives.
Responsibilities include but are not limited to:
Management & Training:
Data & Systems:
Budgeting and Planning:
Visitor Services:
Museum Store:
REQUIREMENTS:
ADDITIONAL REQUIREMENTS:
DESIRED:
CONDITIONS OF EMPLOYMENT:
Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, your experiences, perspectives and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.
The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.