Western Washington University   Bellingham, WA   Full-time     Education
Posted on August 30, 2021
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Work type: Permanent Full Time

Location: Bellingham, WA

Categories: Enrollment & Student Services

Position Title: Assistant Director – Occupancy, Communication, Administrative Services and Technology (OCAST)

About the University:

Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2019 U.S. News & World Report rankings.

About the Department

Occupancy, Communication, Administrative Services and Technology  (OCAST) unit within the University Residences Department  supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position

The Assistant Director of OCAST is a key member of our UR extended leadership team, and assumes leadership responsibilities at the department, the Division of Enrollment and Student Services (ESS), and university levels, working collaboratively to fully enact the department and university’s goals and mission. As the Assistant Director, you ensure a team commitment to diversity and social justice and ensures inclusive practices are part of individual, team and systems practices.

In the position, you oversee occupancy management process for all campus housing. You serve as a primary, power user and support staff for StarRez Housing software program. As a critical department power user, you provide technical and functional knowledge for the StarRez housing portal, reports and web-based housing management tool. You are a member of the Housing intra-departmental StarRez team. May serve on the Banner cross functional team.

Reporting directly to the Associate Director for OCAST, the Assistant Director supervises the Occupancy Program Specialist and their team of Administrative Assistants supervising building front desk student staff and services; and the Manager for Guest and Housing Operations supervising a Program Coordinator and Summer Student Conference Staff.

This is a fast-paced, collaborative position interacting frequently with campus partners including Admissions, Athletics, Disability Access Center, Student Accounts, Registrar, Dining Services, Physical Plant, Conference Services, and others.

Required Qualifications

  • A Master's degree in Higher Education, Business Administration, and/or approved combination of education and experience.
  • 2+ years’ experience using campus housing management software.
  • 2+ years’ experience with an Information System.
  • Experience supervising full-time staff including hiring, onboarding, training, providing ongoing performance feedback, delegation and building a collaborative team environment.
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Demonstrated commitment to inclusion and social justice using inclusive practices for both individuals and systems.
  • Demonstrated ability to effectively solve problems and successfully communicate with students, staff and customers.
  • Demonstrated ability to work in a team environment.
  • Demonstrated strong leadership skills with a proven track record of superior project management.
  • Demonstrated outstanding interpersonal skills to include strong verbal and written communication skills.
  • Willingness to work occasional morning, evening and weekend shifts.
  • Demonstrated experience with creating and presenting training materials.

Preferred Qualifications

  • Completion of a master’s degree in higher education/student affairs or other related field AND 3-5 years of professional student affairs work experience.
  • Experience with Ellucian Banner software
  • 2+ years’ experience with StarRez housing software.
  • Two or more years’ experience with the Banner Location Module
  • Supervising and training student staff.
  • Budget development and management experience
  • Aptitude for numbers, quantitative analysis, and data management
  • Excellent attention to detail, organizational skills, and time management.
  • Knowledge and practical application of planning, and occupancy management principles as well as advanced proficiency in databases and spreadsheets


$55,800 - $65,100 commensurate with experience, including an excellent benefits package

Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications.

Please include the names and contact information of three professional references.

Closing Date

Position closes September 19, 2021 at 11:55pm


Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 345 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3774 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires.

Job no: 498850
Advertised: Pacific Daylight Time
Applications close: Pacific Daylight Time