Housing Systems Support Analyst

Western Washington University   Bellingham, WA   Contract     Analysis
Posted on March 22, 2024
Apply Now

Housing Systems Support Analyst

About the University

Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings.

Western Washington University is committed to achieving excellence through advancing inclusive success, increasing our Washington impact, and focusing on transformational education grounded in the liberal arts and sciences and based on innovative scholarship, research, and creative activity. Western's greatest strength is the outstanding students, faculty, staff, and alumni/ae who make up its community. Western supports an inclusive governance structure for all and provides a learning and working environment in which everyone can thrive. In pursuit of this excellence, individual employees are expected to establish and maintain productive and effective inclusive working relationships amongst diverse populations including staff, faculty, administration, student, and external constituents. Further, individual employees are expected to have the ability to operationalize sustainability concepts (economic, societal, environmental) into all aspects of performing their job duties.

About the Department

University Residences supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position

The Housing Systems Support Analyst is a member of the Occupancy, Communications, Administrative Services and Systems (OCAS) team within University Residences (UR) department and fulfills the critical role of working collaboratively to fully enact the department and university's goals and mission. This position reports directly to the Manager of Housing Systems and is responsible for assisting with the operation of occupancy and student data management systems. This position develops and documents standard operating procedures, provides user support to departmental staff, maintains and improves student-facing systems and processes, and collaborates with partners to ensure seamless integration with other campus systems.

The State HR classification for this position is Data Consultant 2.  This is a project-employment position anticipated to end March 31, 2026.

Required Qualifications

  • Associate or bachelor's degree or equivalent combination of education and experience.
  • Experience administering a cloud-based application.
  • Experience developing a technical procedure or writing documentation.
  • Ability to communicate effectively with a wide variety of individuals.
  • Ability to effectively articulate complex technical concepts to non-technical audiences.
  • Ability to learn new computer software and interact with software/vendor support staff.
  • Solid analytical skills and attention to detail.
  • Ability to maintain confidentiality in all work performed.
  • Ability to work effectively under limited supervision.

Preferred Qualifications

  • Team player with a positive outlook dedicated toward constant improvement.
  • Experience working with occupancy management software (e.g. StarRez, THD) and/or higher education enterprise systems (e.g. Banner).
  • Experience training staff to use new programs or processes.
  • Experience managing a database and writing SQL.
  • Experience with version control such as Git
  • Experience with JavaScript, REST APIs
  • Working knowledge of HTML/CSS and basic UX principles

Conditions of Employment

All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to HR@wwu.edu if you need information regarding medical or religious exemption and applicable accommodations.


$3,960 - $5,318/month depending on qualifications and experience.

Benefits Information

Benefits Overview for Classified Positions

Bargaining Unit

This position is part of bargaining unit PT and is covered by the collective bargaining agreement with Public School Employees of WWU.

Application Instructions

Application materials should address your experience related to the position responsibilities and the required and preferred qualifications.

Closing Date Notes

Position is open until April 18, 2024.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay); crtc@wwu.edu

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at vpsa.office@wwu.edu. The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.