Manager - University Residences, Housing Systems Management

Western Washington University   Bellingham, WA   Full-time     Education
Posted on May 17, 2023
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Manager - University Residences, Housing Systems Management

Position Title Manager - University Residences, Housing Systems Management

About the University

Western Washington University, with over 16,000 students in seven colleges and the graduate school, is nationally recognized for its educational programs, students and faculty. The campus is located in Bellingham, Washington, a coastal community of 90,000 overlooking Bellingham Bay, the San Juan Islands and the North Cascades Mountain range. The city lies 90 miles north of Seattle and 60 miles south of Vancouver, British Columbia. Western is the highest-ranking public, master's-granting university in the Pacific Northwest, according to the 2022 U.S. News & World Report rankings.

About the Department

University Residences supports Western's mission, which states that together with our students, staff, and faculty, we are committed to making a positive impact in the state and the world with a shared focus on academic excellence and inclusive achievement. We encourage applications from women, people of color, people with disabilities, veterans, and other candidates from underrepresented backgrounds and with diverse experiences interested in this opportunity.

About the Position 

The Manager for Technology is a member of the Occupancy, Communications Services (OCAS) team within University Residences (UR) department and fulfills the critical role of working collaboratively to fully enact the department and university’s goals and mission. They establish a team commitment to diversity and social justice and ensure inclusive practices are part of individual, team and systems practices. Reporting directly to the Associate Director for OCAS, the Manager supervises a full-time Data Consultant and their team of student systems developers. This includes: maintaining the housing occupancy database with data connections and information file feeds to/from University partners, providing end user support and driving innovation. This position works with university partners to ensure UR data for students and staff is accurate across University systems. The Manager for Technology is critical personnel in the event of a crisis or evacuation.


Housing Software

  1. Primary responsibility for the operation of the StarRez housing management system.
  2. Perform maintenance and continual updates in StarRez including term updates, data import configuration, export information for university partners.
  3. Maintain departmental information, users, and access in university enterprise systems.
  4. Serve as departmental liaison to university partners and with StarRez regarding any and all operations associated with the program.
  5. Provides internal customer support for professional and student staff for the StarRez system.
  6. Makes recommendations for continual improvement using technology / software.
  7. Leads projects relying on the housing database integration including fully testing processes before launching them.
  8. Develops reports, dashboards, and other tools to share relevant data with professional staff and campus partners.
  9. Develops and trains students, professional staff and campus partners on all aspects of the StarRez program.
  10. Manages a master calendar of internal and student-facing settings for StarRez taking into account departmental processes.
  11. Work with the Assistant Director for Assignments, Marketing, and Communications to design, test, implement and assess all assignment processes.

Technology Service

  1. Provide ongoing training and support documentation on software used by the department.
  2. Assists the Assistant Director for Assignments, Marketing, and Communication in all aspects of the assignment process in relation to the StarRez occupancy management program.
  3. Assists all functions relating to the room assignments, room selection, room change, and room inspection processes as it relates to the StarRez management program.
  4. Provide assistance for staff experiencing technology related issues.
  5. Represent the department at meetings related to technology implementation or programs being developed by the University.
  6. Assist in project implementation of new technology utilized by housing.
  7. Coordinates the interplay of the departmental calendar with current technology to ensure consistent delivery of services.
  8. Proactively develop relationships with University partners for all related technology issues and opportunities.


  1. Supervise full-time Data Consultant position.
  2. Indirectly supervises student web development team.
  3. Actively engage in recruitment, selection and training of new employees.
  4. Clearly defines performance expectations, ensure accountability and provides ongoing informal feedback, coaching and mentoring. Conducts formal performance evaluation.
  5. Conduct regular meetings with direct reports; attend team meetings as needed.

Department and Divisional Support

  1. Disseminate critical information related to technology software.
  2. Consult on emergency preparedness and response processes and protocols.
  3. Serve as a department liaison to university technology partners.
  4. Serve as a resource during student emergency and crisis situations.

Other Duties as Assigned

  1. Demonstrated commitment to inclusion and social justice using inclusive practices for both individuals and systems.
  2. Perform other duties as requested or required, whether specifically mentioned in this job description. 
  3. Exhibits a willingness to learn new tasks.  Seeks assistance and guidance of supervisor prior to beginning an unfamiliar assignment.


-Completes all assigned duties by established deadlines and in accordance with established or defined protocols, policies, and procedures.

-Apprises supervisor of issues that might impede timely completion of assigned duties and/or departmental projects.

-Exercises sound judgment and discretion at all times and maintains cooperative working relationships with both internal and external constituencies and co-workers.

-Exhibits a willingness to perform other duties as requested or required efficiently and timely.

Required Qualifications

  • Demonstrated commitment to personal and departmental development and professionalism.
  • Excellent verbal, written, interpersonal and communication skills, as well as the ability to interact with individuals at all levels internal and external to the organization.
  • Ability to multi-task, prioritize work assignments, meet established deadlines, anticipate deadlines, and achieve quality desired outcomes.
  • Ability to develop departmental goals, objectives, budget, and strategic plan.
  • Strong leadership skills, with the ability to make decisions that are sustainable and impact the university while consistently utilizing technological resources.
  • Solid analytical skills and attention to detail.
  • Demonstration of excellence in customer service.
  • Ability to maintain confidentiality in all work performed.
  • Ability to provide technology training and support to individuals with a wide range of technology experience.
  • Detail-oriented, student-focused, collaborative, and willing to work evening hours as appropriate to meet University-scheduled deadlines.
  • Required Education and/or Experience:
    • Bachelor's degree from an accredited institution AND three years of direct experience working with technology in a related capacity
      • OR
    • High School Diploma/Equivalency AND nine years directly related working experience in a similar capacity.

Preferred Qualifications

  • Bachelor's degree in computer science or related discipline.
  • Previous experience in a comprehensive housing and residence life program serving a comparable residential campus population.
  • Experience with StarRez housing management software or similar cloud-based software.
  • Experience using university enterprise systems such as Ellucian Banner and CBORD.
  • Experience developing, implementing and assessing technology projects.
  • Flexible, innovative management style that delivers outcomes required for a modern learning enterprise.
  • Team player with a positive outlook dedicated toward constant improvement
  • Experience with the administration and configuration of enterprise applications/systems
  • Experience working with SQL.
  • Experience working with REST APIs.

Conditions of Employment

All employees must comply with our Immunization policies, including COVID vaccination by time of hire and Proof of Rubeola Measles Immunity within 60-days of hire. Please reach out to if you need information regarding medical or religious exemption and applicable accommodations.

This position requires a fingerprint background check.


Hiring range is $69,298 - $79,692/year; through longevity position tops at $90,087/year.

Benefits Information

Benefits Overview for Administrative Professional Position.

Application Instructions

A cover letter and resume are required and should address your experience related to the position responsibilities and the required and preferred qualifications. Please include the names and contact information of three professional references. References will only be contacted for finalists, with notice provided beforehand.

Closing Date Notes

Position closes 06/16/2023 at 11:55 pm.

Western Washington University (WWU) is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained faculty and staff. Women, minorities, people with disabilities and veterans are strongly encouraged to apply. In compliance with applicable laws and in furtherance of its commitment to fostering an environment that welcomes and embraces diversity, WWU does not discriminate on the basis of race, color, creed, religion, national origin, sex (including pregnancy and parenting status), disability, age, veteran status, sexual orientation, gender identity or expression, marital status or genetic information in its programs or activities, including employment, admissions, and educational programs. See WWU’s Policy on Ensuring Equal Opportunity and Prohibiting Discrimination and Retaliation. Inquiries may be directed to the Office of Civil Rights and Title IX Compliance, Title IX and ADA Coordinator, Western Washington University, Old Main 126 (MS 9021), 516 High Street, Bellingham, WA 98225; 360.650.3307 (voice) or 711 (Washington Relay);

WWU is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request an accommodation, please contact Human Resources Disability Services, 360.650.3303 or 711 (Washington Relay).

Annual Security and Fire Safety Report: This report is provided pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act ("The Clery Act"). It includes statistics for the previous three calendar years concerning reported crimes that occurred on Western's campus; in certain off-campus buildings or property owned or controlled by Western; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. You can obtain a copy of this report in printed or alternate formats by contacting the Office of the Vice President for Enrollment and Student Services at The report can be found at: Annual Security and Fire Safety Report.

All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU. A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.









uested or required efficiently and timely.